FAQ
To be sure you purchase the right size gasket for your Kuhn Rikon Duromatic pressure cooker, first run your finger around the inside of the gasket until you feel some text and the word 'Original', there are 4 digits preceeding the text, these refer to the size of the gasket as follows:- 1657 - 20cm / 1501 - 22cm / 1502 - 24cm / 1719 - 28cm
By email (sales@kuhnrikon.co.uk) or telephone (+44 (0)1902 458410 ) – we’re here to help 8.30am – 5.00pm, Monday to Friday.
Our postal address is:- Kuhn Rikon UK Ltd. Unit 47 Planetary Road Industrial Estate, Wolverhampton. WV13 3XB.
If you want to cancel or change an order before it has been despatched please contact us and we will issue a full refund.
If, for any reason, you decide you don’t want your purchases, after they have been despatched, then we will refund or exchange in accordance with your legal rights. Please report the matter to us immediately and certainly within 30 days of receiving the goods, either email or phone Customer Services (tel. 01902 458410 – Mon to Fri 8.30am to 5.30pm).
All refunds and exchanges will be processed at the price paid for the item(s) when the order was placed.
Standard delivery is usually within 2-3 working days (Monday - Friday).
You can choose Next Weekday delivery in the UK (provided your order is placed by 2.00pm on a working day Monday-Friday). Delivery will be on the next working day (Monday-Friday). The charge for this service is £6.95.
Only one carriage charge will be applied to an order, even if there is more than one consignment.
* Free carriage will apply when the value of the purchases is £45 or more, after any discount codes have been applied.
Standard delivery is within 2 - 3 working days (Monday – Friday).
You can choose Next Weekday delivery (provided your order is placed by 2.00pm on a working day Monday-Friday). Delivery will be on the next working day (Monday-Friday). All orders for Next Weekday delivery are charged £6.95.
If you, as a private individual (and not in the course of a business) buy from us over the website (without any face to face contact) you are entitled to change your mind, cancel your order and get a full refund.
If you want to cancel or change an order before it has been despatched please contact us and we will issue a full refund.
If, for any reason, you decide you don’t want your purchases, after they have been despatched, then we will refund or exchange in accordance with your legal rights. Please report the matter to us immediately and certainly within 30 days of receiving the goods, either email or phone Customer Services (tel. 01902 458410 – Mon to Fri 9.30am to 5.30pm).
Before returning any items please phone ( 01902 458410) or email us to request a returns number. We just need to know your name, your order number, the item reference and your reason for the return.
To avoid damage in transit please pack items to be returned in the original carton and similar outer packaging as that in which you received the goods.
All refunds and exchanges will be processed at the price paid for the item(s) when the order was placed.
All pressure cooker bodies are guaranteed for 10 years.
There's a 2 year warranty on all parts subject to wear such as gaskets, handles, valves, valve caps, and internal components.
The warranty does not cover damage to the pressure cooker due to overheating, general misuse or commercial use.
Better tasting: Better taste is the direct result of the health benefits explained above. Moreover, for dishes such as stews and pasta sauces, the pressure actually causes the ingredients to quickly mingle and their flavors to intensify. Pressure cookers keep the natural flavour in the food.
More time for YOU: Cooking with the Duromatic takes about 1/3 of the usual cooking time, with an energy saving of up to 70% and, in many instances, faster even than in a microwave. This means more time to exercise or relax and enjoy your home.
Some sample times include:
Food |
Pressure Cooking Time (mins) | Traditional Time (mins) |
Artichokes | 8 - 12 | 40 - 45 |
Black Beans | 10 - 12 | 150 |
Whole Chicken | 5 / lb | 15 / lb |
White Rice | 5 | 15 - 25 |
Brown Rice | 20 - 22 | 45 |
Whole New Potoatoes | 5 - 6 | 25 - 30 |
Beef Stew | 15 - 20 | 120 |
Pasta Sauce | 20 | 90 |
Immediately after use, remove the gasket and wash the lid by hand thoroughly inside and out. The exposed inside edge of the lid should be given special attention. The gasket should be cleaned, dried and returned to the lid.
If the pressure cooker lid is hard to turn when closing, the gasket has become dried out and should be lightly rubbed with cooking oil.
The pan (not the lid) is dishwasher safe.
If difficult stains and/or baked-in spots occur, try simply soaking the pan or adding water to the pan and bringing it to a boil. If white stains occur, this is a natural result of calcium deposits due to hard water, or starch deposits from foods like rice or beans. Such deposits are best removed with a few drops of vinegar or lemon juice.
For a "showcase shine," try a food-safe metal cleaner such as Kuhn Rikon's Swiss Cleaner. Abrasive cleaners should be avoided.
Most foods can be cooked at the higher pressure (2nd red ring on the valve) at 11.6 pounds per square inch (psi). Older recipes may state 15 psi; given the efficiency of modern Duromatic pressure cookers we advise that this is the same as the 2nd red ring on the valve.
Foods that have a tendency to foam such as rice and pulses must be cooked on the first red ring at 5.8 psi. Instruction manuals and recipes will indicate if cooking at lower pressure is preferable.